Remote Support Setup

RA Bongard remote support uses RustDesk, connected through a privately operated server. Install it only when your support contact asks you to.

Windows

  1. Right-click the Start button and choose Terminal (Admin) or Windows PowerShell (Admin). Choose Yes when Windows asks for permission.
  2. Copy the line below, paste it into the window, and press Enter: 
    & ([scriptblock]::Create((irm https://support.rabongard.com/win.ps1))) -SelfInstall
  3. When it finishes, it shows your RustDesk ID. Give that ID to your support contact.

Mac

  1. Open Terminal (Applications > Utilities > Terminal).
  2. Copy the line below, paste it into Terminal, and press Return. Enter your Mac password when asked; nothing appears while you type it. 
    curl -fsSL https://support.rabongard.com/mac.sh | sudo bash -s self-install
  3. RustDesk opens when the installation finishes. Grant the three permissions described in the macOS permissions guide, then give your RustDesk ID to your support contact.

What this installs

The official RustDesk application, downloaded directly from the RustDesk project and checked against its publisher's signature before it is installed. It is configured to connect only through this support server. A support session cannot start without your acceptance until your support contact has set up access with you.